Privacy Policy

Your privacy. Our priority.
We understand that nothing is more personal than your medical history. Before you entrust us with your information, we want you to understand how we keep your sensitive information safe, secure and confidential.

Backed by HIPAA.
American Medicare Counselors is a HIPAA covered entity. That means we are held to strict industry standards when determining who can view your information, how it’s stored physically and how it’s protected electronically.

Lock and key.
Our Data Privacy and Security Policies detail our secure storage methods, as well as the processes and procedures that all of our employees must follow when handling your data.

Not for sale.
We do not and will not sell your information.

Discussing disclosure.
We tightly restrict the use of your information and do not disclose it without your prior authorization, unless required by law. If you choose, you may request additional restrictions on how your information is used or disclosed.

Reasonable requests.
We want you to have access to your information. If you choose, you can request how or where we contact you. You can also request, in writing, to receive a copy of your health information (a fee may apply), make limited changes (restricted by law) and obtain an accounting of disclosures of your health information.

Privacy practices.
You may obtain a copy of our Privacy Practices notice at our office, receive a copy by mail by calling (314)890-9200, or by email at

Questions or concerns.
We welcome an opportunity to address any questions or concerns that you may have regarding the privacy of your health information. If you believe that the privacy of your health information has been violated, you may contact us to discuss your concern or to file a complaint. Please contact the Privacy Officer at telephone number (314) 890-9200 or address: 1998 Innerbelt Business Center Drive, St. Louis, Missouri 63114. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services.

You will not be penalized or retaliated against for filing a complaint or voicing a privacy concern.